Technical Support

Call or email for your technical issues on:

Products: Ilco Key Blanks-Key Cutting Machines-Replacement Cylinders-Automotive Programming Tools and Equipment-Storefront Hardware

• Contact Technical Support via email

  • 1-800-334-1381 (option 2)

  • Hours of Operation:

    • Monday-Friday 8:00 am - 5:30 pm EST

    • Saturday: 8:00 am-12:00 pm (noon) EST

Products: Advanced Diagnostics Programming Tools and Equipment

• Contact Advanced Diagnostics via email

• 1-800-334-1381 (option 3)

• Hours of Operation:

  • Monday-Friday 8:00 am - 5:30 pm EST

  • Saturday: 12:00 pm (noon) - 5:00 pm EST

For Customer Service inquiries on RMA’s, orders, pricing, availability, questions on keys, products, services and distributor locations, please contact Customer Service.

For Ilco (Lodging / Hospitality) Customer Service (Hotel, Motel, Bed & Breakfast, Resorts, Extended Stay, etc.) contact dormakaba Support